General Terms And Conditions

You choose your Nobis specialties from the Nobis gift catalog. Leave everything else to us including all shipping and possibly customs formalities. Nobis ensures that your gift package without additional fees for the recipient is on time. However, there are a few points to keep in mind so that your parcel reaches the recipient at the desired date in a break-proof and tasty fresh way.

How to order

Use our online shop or direct your orders, inquiries and special requests to our gift service by telephone.  

Nobis Printen eK
Charlottenburger Allee 30
52068 Aachen

Tel .: 0049/241968000
Fax: 0049/9680088
E-Mail: info@nobis-printen.de
www.nobis-printen.de
www.facebook.com/nobisprinten
www.instagram.com/nobisprinten 

Aachen HRA 1962, District Court Aachen
Ust-IdNr . DE 225 347 896

Authorized representative: Michael Nobis

Conclusion of contract

The contract is concluded in the online shop only in German. After you have sent your order, we will send you an e-mail confirming that we have received your order and listing its details (confirmation of receipt). This confirmation of receipt informs you that we have received your order. At the same time we accept your offer and the purchase contract is concluded. With the confirmation of receipt you will also receive all customer information that you should print out for your documents. Your orders will be stored with us after the contract is concluded. Should you lose your documents relating to your orders, please contact us by email / fax / telephone. We would be happy to send you a copy of the data. We will inform you as soon as possible in the event of delivery delays.     

Shipping costs

DHL shipping costs within Germany: 5,- €
Shipping discounts:
From 35,- € to a delivery address within Germany = 50% shipping costs.
From 70,- € to a delivery address within Germany = free of shipping costs

UPS shipping costs abroad:

Shipping costs include the following Nobis services:

- Postage and delivery charge

- Assembling and unbreakable packaging of items

- Address labels (provision of a suitable Excel file for large orders)

- Enclosure of your personal greeting cards

We ship (within Germany) with DHL. We do not charge a minimum quantity surcharge.

Shipping to foreign countries is done with UPS.

*The import regulations for foodstuffs in the USA (registration with the American Food Administration) are particularly strict. As a result, we are forced to charge 6,- € per shipment for this additional expense. This amount is already included in the UPS shipping costs to the USA calculated by the shop in the checkout area.

**When shipping to the UK, UPS charges an additional 5,- € per shipment. This amount is already included in the UPS shipping costs to the UK calculated by the shop in the checkout area.

Business customers are also welcome to ship through us in cooperation with their own shipping service provider.

Written order

Please use the form available from us to simplify the placing of the order. Please make sure that recipient addresses are legible (block letters) with postcode, street and house number (no parcel can be sent to a post office box).

Please complete orders

Orders can only be processed when we have them in full (ie with complete customer or recipient addresses or address lists and - if desired - with your greeting cards).

Worldwide

Nobis ships to any address in Switzerland and abroad. The dispatch takes place plus all dispatch and customs formalities.

Order dates

Because of the quality and freshness, we work in the bakery on a manual basis without storage, so perfect planning is required, especially before Christmas. Therefore: Make sure to order in time! This means about 3 weeks before the desired arrival date in Germany or Europe and 4 weeks before the desired date for worldwide shipping outside Europe.

Please keep in mind that many of the recipients also travel over the holidays.
Incoming orders are processed as quickly as possible in the order in which they are received.

durability

No preservatives are used in our products. The gift is therefore intended for fresh consumption. We accept no liability for improper storage of the food.

Terms of payment

After invoicing, we ask for immediate payment without further deductions. We reserve ownership of all orders until the entire claim has been paid in full.

For bulk orders

For large quantities, please speak to our gift service regarding conditions and shipping costs. Central delivery of the gift-ready or ready-to-ship packages to a delivery point specified by you is possible by forwarding agent, by post or by Nobis delivery service.

Not included in the shipping costs

The shipping costs do not include customs and tax charges that may be levied in the recipient countries when shipping abroad. Incorrect and incomplete recipient addresses mean sending the gifts back to us. Unfortunately, we have to charge the customer for any resulting costs. We cannot provide a replacement or refund for gifts not requested from the post office.

Right of withdrawal for consumers

You have the right to cancel this contract within 14 days without giving any reason.

The revocation period is 14 days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods or on which you or a third party named by you who is not the carrier has taken possession of the last goods.

To exercise your right of withdrawal, you must inform Nobis Printen e.K., Charlottenburger Allee 30, 52068 Aachen, Phone: 0241/968000, Fax: 0241/9680088, Email: info@nobisprinten.de by means of a clear declaration (e.g. a letter, fax or email sent by post) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of 14 days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

- Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

- Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

- Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back).
- To Nobis Printen e.K., Charlottenburger Allee 30, 52068 Aachen, Germany:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date(s)
(*) Delete where not applicable.

Translated with www.DeepL.com/Translator (free version)

miscellaneous

With your order, our shipping, delivery and payment conditions (GTC) are recognized as part of the contract. German law applies to the contractual relationship. The place of performance and jurisdiction, insofar as the customer is a registered trader, is Aachen for both parts. The basis of this service is the mail order purchase according to BGB.

Data protection notice 

Taking into account the data protection regulations, we store and process personal and company-related data and use it to carry out the contractual relationship and for our advertising purposes ( e.g. sending the annual print brochure ). Data will not be passed to third parties; except for sending our own advertising material. You are entitled to obtain information about the scope and purpose of the data processing at any time and to object to its use by writing to us. You also have the right to have your data corrected, blocked and deleted after the purpose-related execution of the contract has been concluded. We reserve the right to have your data checked by credit protection companies.
The encryption protocol used for data security when transferring payment information is SSL.

Prices

All prices include VAT and do not include shipping costs. The prices at the time of the order apply.