General Terms And Conditions

You choose your Nobis specialties from the Nobis gift catalog. Leave everything else to us including all shipping and possibly customs formalities. Nobis ensures that your gift package without additional fees for the recipient is on time. However, there are a few points to keep in mind so that your parcel reaches the recipient at the desired date in a break-proof and tasty fresh way.

How to order

Use our online shop or direct your orders, inquiries and special requests to our gift service by telephone.  

Nobis Printen eK
Charlottenburger Allee 30
52068 Aachen

Tel .: 02 41/9 68 00 0
Fax: 02 41/9 68 00 88

Aachen HRA 1962, District Court Aachen
Ust-IdNr . DE 225 347 896

Authorized representative: Michael Nobis

Conclusion of contract

The contract is concluded in the online shop only in German. After you have sent your order, we will send you an e-mail confirming that we have received your order and listing its details (confirmation of receipt). This confirmation of receipt informs you that we have received your order. At the same time we accept your offer and the purchase contract is concluded. With the confirmation of receipt you will also receive all customer information that you should print out for your documents. Your orders will be stored with us after the contract is concluded. Should you lose your documents relating to your orders, please contact us by email / fax / telephone. We would be happy to send you a copy of the data. We will inform you as soon as possible in the event of delivery delays.     


The shipping costs also include the following Nobis services:

Postage and delivery fee

Compile and break-proof packaging of the articles

Address label (provision of a suitable Excel file for large orders)

Enclose your personal greeting cards

Note: We are committed to protecting your personal data!
We ship (domestically) with DHL.
We do not charge a small quantity surcharge.
Shipping costs see the following table:

Shipping costs (exemplary - other countries on request)


€ 5.00

Belgium, Denmark, Finland, France, Greece, Great Britain,
Ireland, Italy, Luxembourg, Netherlands, Austria, Poland, Portugal,
Sweden, Switzerland, Spain, Czech Republic, Hungary

€ 16.70

Argentina, Australia, Brazil, China, Japan, Canada, South Africa, USA *

on demand

Shipment abroad is carried out as a premium package with a shorter postal period. The prices include the cheapest shipping costs from DHL.

* The import regulations for food in the USA (registration with the American food office) are particularly strict. As a result, we feel compelled to charge this additional effort at € 6 per shipment.

Please note that in some ordering countries, from which you do not have to pay German VAT, the transport company may be charged the import tax. For example, if you order in Switzerland, DHL, as a transport company, may make the customs declaration and charge you with the corresponding fees. If necessary, please inform yourself in advance about the fees or customs regulations in the recipient country.

With a value of goods from 35, - € to a delivery address, we only calculate the above-mentioned shipping costs within Germany at 50%. From 70, - € value of goods to a delivery address we send free shipping within Germany.

If you want shipping to other countries as a premium package, please inquire about the shipping costs beforehand.

Business customers can also send us in cooperation with their own shipping service provider. 

Written order

Please use the form available from us to simplify the placing of the order. Please make sure that recipient addresses are legible (block letters) with postcode, street and house number (no parcel can be sent to a post office box).

Please complete orders

Orders can only be processed when we have them in full (ie with complete customer or recipient addresses or address lists and - if desired - with your greeting cards).


Nobis ships to any address in Switzerland and abroad. The dispatch takes place plus all dispatch and customs formalities.

Order dates

Because of the quality and freshness, we work in the bakery on a manual basis without storage, so perfect planning is required, especially before Christmas. Therefore: Make sure to order in time! This means about 3 weeks before the desired arrival date in Germany or Europe and 4 weeks before the desired date for worldwide shipping outside Europe.

Please keep in mind that many of the recipients also travel over the holidays.
Incoming orders are processed as quickly as possible in the order in which they are received.


No preservatives are used in our products. The gift is therefore intended for fresh consumption. We accept no liability for improper storage of the food.

Terms of payment

After invoicing, we ask for immediate payment without further deductions. We reserve ownership of all orders until the entire claim has been paid in full.

For bulk orders

For large quantities, please speak to our gift service regarding conditions and shipping costs. Central delivery of the gift-ready or ready-to-ship packages to a delivery point specified by you is possible by forwarding agent, by post or by Nobis delivery service.

Not included in the shipping costs

The shipping costs do not include customs and tax charges that may be levied in the recipient countries when shipping abroad. Incorrect and incomplete recipient addresses mean sending the gifts back to us. Unfortunately, we have to charge the customer for any resulting costs. We cannot provide a replacement or refund for gifts not requested from the post office.

Right of return / complaint

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us Nobis Printen eK, Charlottenburger Allee 30, 52068 Aachen, Telephone: 0241/968000, Fax: 0241/9680088, Email: by means of a clear statement (e.g. a with the Letter sent by post, fax or e-mail) of your decision to cancel this contract.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to Nobis Printen eK, Charlottenburger Allee 30, 52068 Aachen at the latest, and at the latest within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.


With your order, our shipping, delivery and payment conditions (GTC) are recognized as part of the contract. German law applies to the contractual relationship. The place of performance and jurisdiction, insofar as the customer is a registered trader, is Aachen for both parts. The basis of this service is the mail order purchase according to BGB.

Data protection notice

Taking into account the data protection regulations, we store and process personal and company-related data and use it to carry out the contractual relationship and for our advertising purposes ( e.g. sending the annual print brochure ). Data will not be passed to third parties; except for sending our own advertising material. You are entitled to obtain information about the scope and purpose of the data processing at any time and to object to its use by writing to us. You also have the right to have your data corrected, blocked and deleted after the purpose-related execution of the contract has been concluded. We reserve the right to have your data checked by credit protection companies.
The encryption protocol used for data security when transferring payment information is SSL.


All prices include VAT and do not include shipping costs. The prices at the time of the order apply.